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Terms and Conditions

 

 

DUE TO THE INCREASE OF ORDERS OUR MAKE TIME COULD BE UP TO 21 BUSINESS DAYS. PLEASE ENSURE YOUR ORDER IS PLACED BY THE 15TH NOVEMBER TO RECEIVE IT BY CHRISTMAS.

ANNE STOKES AND LISA PARKER IS ON ITS WAY SO CAN TAKE UP TO 10 BUSINESS DAYS TO BE SENT OUT/READY FOR COLLECTION.

 

Majority of updates will be posted on our Facebook page - www.facebook.com/kirwangifts as our emails tend to go to junk mail when we email customers from the website.

 

Products

Our products are all handmade and sometimes we make mistakes. Please let us know if there is something not quite right with your order.

Thread colours, backing material colours, velcro colours and snap colours are all chosen by us. If you have a preference please let us know. 

Please note: The strap holes on our pram liners may look "unfinished" but this is not the case. It is the design and we have found it is the best way to make the pram liners. If you want yours sewn over so there are no raw edges please let us know. 

All glass products and earrings are for adult use only and all other products are to be used under adult supervision. 

We do not refund/exchange/cancel orders for change of mind. 

Please ensure you have followed all care instructions for our products. 

Care instructions

Change mats, bibs, burp cloths

Machine washable on a gentle warm wash. Do not put in the dryer. 

 Quilts

Handwash and lay flat to dry.  

Pram Liners 

Handwash in warm water with detergent. Hang out to dry. Once dry you may need to shake it and give it a gentle iron over to remove any wrinkles. DO not put in dryer

Embroidered Towels

Machine washable (do not wash with zippers/velcro that may damage the embroidery) do not put in dryer. 

Logos/images embroidered on towels maybe slightly distorted/different depending on sizing. We cannot control this as this depends on the design and  the towel. We do not recommend images on towels. 

Our orders can take 14 business days (Monday-Friday excluding public holidays) to make. After the item is completed we will organise shipping for it and you should get an email with a tracking number etc. 

Embroidered towels need to be washed when you receive them. Due to the high volume of orders we don't wash towels after we embroider them. Washing them will remove stabiliser and will fluff up the towels. 

We do not take responsibility for the fonts you choose. If you want a design proof sent through to you prior to us doing your towels please let us know when you place your order. 

 

 Drink bottles/mugs/glassware

 

Care Instructions.

* Do not immerse in water

* Do not bump, knock or scrape anything against vinyl lettering. Doing so will cause damage to lettering.

*Wipe outside of tumbler/Glass/Bottle

with soft damp cloth to clean and fill tumbler/Glass/Bottle with water and small amount of dishwashing liquid. Clean inside with bottle brush and rinse clean.

*Do not use cleaning products

on the outside of your tumbler/ Glass/Bottle

*Take care not to drop or knock

your tumbler/ Glass/Bottle

*Keep Tumbler/ Glass/Bottle out of direct sunlight

& do not expose to extreme heat

*Do not place tumbler/ Glass/Bottle in microwave or freezer

*Do not place in the dishwasher

 

 EMBROIDERED TOWELS

 

Logos/images embroidered on towels maybe slightly distorted/different depending on sizing. We cannot control this as this depends on the design and  the towel. We do not recommend images on towels. 

Our orders can take 14 business days (Monday-Friday excluding public holidays) to make. After the item is completed we will organise shipping for it and you should get an email with a tracking number etc. 

Embroidered towels need to be washed when you receive them. Due to the high volume of orders we don't wash towels after we embroider them. Washing them will remove stabiliser and will fluff up the towels. 

We do not take responsibility for the fonts you choose. If you want a design proof sent through to you prior to us doing your towels please let us know when you place your order. 

 

Unfortunately delays with couriers can happen and in this case the courier will collect at the next available business day. We cannot cancel the booking for the item when it gets to this stage. 

We ship with Australia post, Fastways and Mailman. 

If you choose express shipping we will workout what the fastest method of shipping to your area is and choose that. 

Fastways Main collection days from us are Monday ,Wednesday and Friday. Aus post and Officeworks mail goes out on a Friday. 

Please note that Australia post tracking numbers will show as pending until Aus post scan them. Unfortunately Aus post can sometimes take days to scan items into their system as we deposit the items in our local post box. 

Please note all fastways a4 satchels will be left at your house if you are not home. This is the only option we have when posting this way. If you do not want your parcel left please contact us when you place your order so we can adjust the shipping to a box not satchel. We take no responsibility if the item is stolen once Fastways have delivered it. This would be a matter for your local police.

 

 

The Following has been extracted from the following https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Repair, replacement or refund

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

See: Exceptions to consumer guarantees

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

Repairs

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

  • get it done elsewhere and pass on the costs to the business
  • ask for a replacement
  • ask for a refund
  • recover compensation for the drop in value below the price paid.

Repair notices

Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

  • the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
  • it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.

The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.

When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include:

  • a wide screen TV
  • a bed
  • an extension ladder stuck in the extended position
  • a product that has been subsequently installed, like a stove or a dishwasher.

You do not have to return products in the original packaging in order to get a refund.

If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims.

Embroidery

 

If there are any issues with designs we must be notified within 48 hours of receiving the items. Any issues with embroidery on your items we will refund you the cost of the embroidery ONLY as machine errors can occur Kirwan Gifts does not take responsibility for any damage to the item itself. 

POSTAGE

Our orders can take 14 business days (Monday-Friday excluding public holidays) to make. After the item is completed we will organise shipping for it and you should get an email with a tracking number etc. 

Unfortunately delays with couriers can happen and in this case the courier will collect at the next available business day. We cannot cancel the booking for the item when it gets to this stage. 

We ship with Australia post, Fastways and Mailman and Sendle.

If you choose express shipping we will workout what the fastest method of shipping to your area is and choose that. 

Fastways Main collection days from us are Monday ,Wednesday and Friday. Aus post and Officeworks mail goes out on a Friday. 

Please note that Australia post tracking numbers will show as pending until Aus post scan them. Unfortunately Aus post can sometimes take days to scan items into their system as we deposit the items in our local post box. 

Please note all fastways a4 satchels will be left at your house if you are not home. This is the only option we have when posting this way. If you do not want your parcel left please contact us when you place your order so we can adjust the shipping to a box not satchel. We take no responsibility if the item is stolen once Fastways have delivered it. This would be a matter for your local police.

 

INSURANCE

We highly recommend you choose the insured postage option. If you do not choose insurance and your item is lost or damaged and the courier will not reimburse us we will NOT replace/refund. 

 Universal pram liners

Our pram liners are universal and we are yet to find a pram they do not fit however we do not make them with the "collapse strap" that some prams require so please let us know that you need that added (NO EXTRA CHARGE FOR THIS)

 

ORDER PICKUP

 

We offer pickup Monday-Thursday 9am-4pm (out of hours may be able to be arranged) We must be notified of your chosen collection day/time 24 hours prior to collecting to ensure we are available. 

If you fail to collect an order without prior notice you will be required to pay postage. 

Any orders not collected within 6 weeks of customer being notified that it is ready will be donated to charity (customer will not receive a refund however we can offer a store credit on non customised orders) as we cannot store orders for longer than 6 weeks due to limited space.

 

False statements/reviews 

 Anyone found to be making false statements or reviews regarding our business will be forwarded onto our legal team. 

 

PRODUCT DESCRIPTIONS

 It is up to the customer to ensure they have read all product descriptions thoroughly before purchasing. There will be no refunds/exchange if you have failed to do this.