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Order turn around and Shipping

DUE TO THE INCREASE OF ORDERS OUR MAKE TIME COULD BE UP TO 21 BUSINESS DAYS. PLEASE ENSURE YOUR ORDER IS PLACED BY THE 15TH NOVEMBER TO RECEIVE IT BY CHRISTMAS.

 

Our orders can take 14 business days (Monday-Friday excluding public holidays) to make. After the item is completed we will organise shipping for it and you should get an email with a tracking number etc. 

Unfortunately delays with couriers can happen and in this case the courier will collect at the next available business day. We cannot cancel the booking for the item when it gets to this stage. 

We ship with Australia post, Fastways and Mailman. 

If you choose express shipping we will workout what the fastest method of shipping to your area is and choose that. 

Fastways Main collection days from us are Monday ,Wednesday and Friday. Aus post and Officeworks mail goes out on a Friday. 

Please note that Australia post tracking numbers will show as pending until Aus post scan them. Unfortunately Aus post can sometimes take days to scan items into their system as we deposit the items in our local post box. 

Please note all fastways a4 satchels will be left at your house if you are not home. This is the only option we have when posting this way. If you do not want your parcel left please contact us when you place your order so we can adjust the shipping to a box not satchel. We take no responsibility if the item is stolen once Fastways have delivered it. This would be a matter for your local police.

 

If your order includes pre order items the whole order will be sent once those pre-orders are ready.